While the new PS5 controller is packed full of impressive new features like adaptive triggers and improved haptics, none of those functions are very useful when the DualSense battery is dead and refuses to charge. The PS5 controller not charging issue is becoming more common and, in more extreme cases, users can’t turn the DualSense on at all. If this happens to you, here are the steps to getting the PS5 controller not charging issue fixed.
To fix a PS5 controller that isn’t charging, users should:
If the above steps don’t fix the issue, the next step is to reach out to PlayStation Support for further assistance and/or a repair request.
On the hunt for more PlayStation guides? Here’s how to improve PS Plus Game Streaming quality, how to stop the PS5 controller battery from draining so fast, and how to pre-order the new PS5 INZONE headsets.